SIRXCCS002A Interact with customers

Supersededtraining.gov.au: supersededEquivalent

The currency period for SIRXCCS002A ended on 11 June 2012 — 14 years ago. It names one replacement below, with the equivalence it declares for each.

Transition clockClosed to new enrolments

New enrolments are not permitted from 13 June 2013 — one year from the date the replacement was included on the National Register (s 14(1)(a)(i) of the National VET Regulator (Compliance Standards for NVR RTOs and Fit and Proper Person Requirements) Instrument 2025 (F2025L00355, in force 1 July 2025)), or from a later date if ASQA has approved otherwise for your organisation.

Learners already enrolled have no fixed deadline: they complete the product and are issued their AQF certification, or transfer to the replacement, in a timely manner (ASQA guidance, read live 25 August 2026).

The same date closes a second obligation: under s 7(2)(c) of the same instrument, advertising may refer to a superseded product only while it is on scope and new enrolments are permitted. When enrolments stop, the course page advertising it stops being permitted too — and if ASQA approves a later enrolment date, that moves with it.

Sector-wide: the item 14 cut-off, measured across every live scope · the repealed 12-month rule

Product type
Unit of competency
Training package
SIR07 — Retail Services Training Package
Currency period ends
11 June 2012
Latest release
Release 1 · 9 December 2010
Supersedes
WRRCS3B
Superseded by
SIRXCCS202 equivalent

Where the register points next

Each step below is one supersession training.gov.au publishes between two products. The label on the rail is the equivalence the register declares for that step — not our reading of it.

  1. SIRXCCS002ASuperseded — equivalentInteract with customers
  2. equivalent
  3. SIRXCCS202Superseded — not equivalentInteract with customers
  4. not equivalent
  5. SIRXCEG001CurrentEngage the customer

What the register says changed

These are the mapping notes training.gov.au attaches to each supersession, quoted as the register writes them. They are the only public record of what actually changed between two versions.

  • WRRCS3BSIRXCCS002Aequivalent8 December 2010

    Updated and equivalent to WRRCS3B

  • SIRXCCS002ASIRXCCS202equivalent12 June 2012

    The register records this supersession but attaches no note on what changed.

Is SIRXCCS002A on your scope?

This page is the register's record of one product. What it cannot tell you is whether SIRXCCS002A sits on your own scope today, or what else on that scope has moved without anyone noticing. Enter your RTO number and we read every product on your live scope against training.gov.au and tell you which ones are superseded and which replacements the register flags not equivalent.

Public code, nothing else. We read your live scope from training.gov.au and answer here — nothing is stored unless you ask us to watch it.

Whether a supersession requires anything of you, and what, sits with you and your regulator. This page maps what the register records; it does not make that judgement. If the difference between an equivalent and a non-equivalent replacement is the question, we wrote it up in equivalent vs not equivalent.

Where SIRXCCS002A is used

training.gov.au lists SIRXCCS002A inside 29 training products, none of them current. Every one of them is below, with the register's own core or elective flag for SIRXCCS002A in that product.

Products no longer current 29 listed

The register still records SIRXCCS002A inside these, but it no longer recommends them as current. They are here because a scope history or an old enrolment can still point at them.

CodeTraining productTypeSIRXCCS002A is
AHC20410Certificate II in HorticultureQualificationelective
AHC21110Certificate II in IrrigationQualificationelective
AHC31210Certificate III in Retail NurseryQualificationelective
AUR10105Certificate I in AutomotiveQualificationelective
AUR20105Certificate II in Automotive AdministrationQualificationelective
AUR20311Certificate II in BicyclesQualificationelective
AUR30211Certificate III in BicyclesQualificationelective
CUV40411Certificate IV in Photo ImagingQualificationelective
FDF10110Certificate I in Food ProcessingQualificationelective
FDF10111Certificate I in Food ProcessingQualificationelective
Show the remaining 19 products no longer current
CodeTraining productTypeSIRXCCS002A is
FDF10210Certificate I in Pharmaceutical ManufacturingQualificationelective
FDF20411Certificate II in Wine Industry OperationsQualificationelective
FDF30411Certificate III in Wine Industry OperationsQualificationelective
FDFSS00001Cellar Door Sales InductionSkill setelective
FPI20305Certificate II in Sawmilling and ProcessingQualificationelective
FPI20311Certificate II in Sawmilling and ProcessingQualificationelective
FPI20405Certificate II in Wood Panel ProductsQualificationelective
FPI20411Certificate II in Wood Panel ProductsQualificationelective
FPI20605Certificate II in Timber MerchandisingQualificationelective
FPI20611Certificate II in Timber MerchandisingQualificationelective
LMT40907Certificate IV in Supply and Fitting of Pre-manufactured Medical Grade FootwearQualificationelective
SFI20111Certificate II in AquacultureQualificationelective
SFI20611Certificate II in Seafood Industry (Sales and Distribution)Qualificationelective
SFI30611Certificate III in Seafood Industry (Sales and Distribution)Qualificationelective
SIB20210Certificate II in Nail TechnologyQualificationelective
SIR20107Certificate II in Community PharmacyQualificationelective
SIR20207Certificate II in RetailQualificationelective
SIR20307Certificate II in WholesaleQualificationelective
SIR30107Certificate III in Community PharmacyQualificationelective

Source: this product on training.gov.au, Australia's national training register — or go straight to the units it requires. The rule itself is item 14 of F2025L00355, and ASQA publishes the extensions it has granted. Read on 28 August 2026 UTC. Every code, title, date, status and equivalence flag on this page is the register's; nothing here is estimated or inferred, and where the register publishes nothing we say so.

Every SIR training product on the register · Search all training products

Is SIRXCCS002A still on your scope? Type your RTO code and get the free breakdown — every superseded product on your live scope, and whether the register flags each replacement equivalent.

No account, no card. We never ask for anything about your learners. Your address gets this one report — no list, no marketing — and the scope watch only if you tick the box, with one click to stop it.